ID	EGM-CO-01	Name	Rights, Responsibilities & Code of Conduct
Revision	4	Approved By	Jacqueline Daly
Approved Date	01/03/2021	Review Date	2023

References & Definitions

East Galway & Midlands Cancer Support: EGM
EGM-MA-01 Master List of Policies and Procedures

Implementation

To know if, and how, they are being selected
To be given meaningful work to do
To know what is expected of them
To be offered appropriate training
To be thanked and have their voluntary contribution recognised
To receive supervision and support
To get something out of the work for themselves
To know who to go to if there is a problem
To make mistakes, and learn from them
To be made aware of any disciplinary and grievances procedures
To be treated fairly and not to experience discrimination
To have safe working conditions, including insurance cover
To be informed about, and given the opportunity to play a part in, the organisation as a whole
To be able to say ‘No’ and to leave without feeling guilty

To respect the value and aims of the organisation
To be committed
To be reliable, and give the organisation sufficient warning if unable to turn up
To be punctual
To attend essential training and support sessions
To undertake the work to a high standard
To be honest if there are problems
To respect confidentiality
To leave when asked/or when they are no longer enjoying the volunteering experience
No therapist should procure clients from the organisation for their own private practice

To look for certain skills and qualities in Support Workers
To select only those who are suitable for the work
To draw up an agreement or contact for Support Workers and Therapists
To ask for tasks to be done in a particular way
To ask for commitment
To ask for reliability
To ask for punctuality
To deal with disciplinary and grievance matters
To ask Support Workers or Therapists to leave if their involvement hinders the organisation in achieving its goals

Confidentiality
Equality
Inclusion
Honesty
Respect
Safety
Being non-judgmental.
Being aware of the changing needs of members/clients and responding accordingly.
Being aware of one’s limitations and seeking help and support.
Respecting the beliefs of others and resist imposing our beliefs on them.
Remaining neutral and not promoting outside interests within the service or to members/clients.
Ensuring that you do not give advice or answer questions when not qualified to do so.
Being open and encouraging to members/clients to express their needs, preferences or wishes and not making hasty assumptions. Employ the principle of “Ask First”.
Not undermining the confidence of the members/clients in the medical treatment they receive or health care professional they deal with.
Being honorable and transparent in any financial transaction.